Booking Terms & Conditions

Terms & Conditions

Full payment (or initial deposit plus a completed standing order mandate where applicable*) must be made at time of booking - we do not accept provisional bookings and places will only be confirmed once payment is received and Student Services have emailed a booking confirmation.

Bookings made using the booking form included in the Prospectus will only be accepted on valid forms with signed/agreed student declaration and the required authorisation for invoice request bookings for account holders.


Cancellations of confirmed places are accepted up to 10 working days prior to the start of the course. An administration fee of £25.00 plus the full cost of the study materials supplied will be deducted and the remainder of the course fee refunded to the payee. Transfers of a confirmed booking either to another course or applicant can be made up to 10 working days before the course start date on payment of a £25.00 admin fee plus the cost of any additional study materials which may be applicable.


Transfers cannot be carried forward to the next academic year. If a confirmed course booking is cancelled during the ten working days prior to the start of the course, or at any time after the start of the course, no refund or transfer of the course fees will be made. Examination dates are fixed to the course onto which you book and any transfer to an alternative date will incur an administration fee of £25.00. All transfer requests must be made in writing or by email to ( at least 10 working days before the original examination date.

Transfer requests made within 10 working days of the examination date will incur the admin fee and cost of examination paper which will have been ordered via WSET Awards. Course fees will be refunded in full if the London Wine & Spirit School changes a course date or cancels a course if enrolments do not reach the required minimum numbers – notification will be made in the 10 working days prior to the planned start date of the course. Please note all transfers are subject to availability on alternative course/examination dates.

Delivery of course materials

Level 1 course materials are provided to students on the first day of the course. They will not be posted in advance.

Levels 2-3 course materials will be posted to a student’s home address on confirmation of payment of fees. The pack is bulky and requires a signature – please indicate an alternative delivery address if necessary. It is essential that a daytime telephone number is provided on your booking form. Please note that your email addresses will be sent to our distribution centre to enable your materials to be tracked by you to ensure delivery. If you do not wish your email to be sent, to this secure third party, please contact London Wine School before booking to arrange another method of receiving materials. It is important for the student to provide a complete and accurate delivery address and make sure someone is available to receive the package, at that address, at the prescribed time. Any materials returned to our distribution centre, having not been successfully received by the student, will automatically result in an additional cost of return being charged. 

Level 4 course materials All your study materials for the diploma are online. New users will receive an email from the online classroom with a link and login details within 10 working days. Existing users can continue to use their previous login details. All the diploma resources will be available in the online classroom within 10 working days. You can reset your password using the ‘Forgotten Password’ links on the site if necessary. The email address used will be the address you provided upon booking. If you have not received your login details or access to the diploma resources after 10 working days, please check your inbox and spam box, then please email

*Standing Order bookings are applicable to students taking the Level 4 Diploma in Wines and Spirits only – students who wish to set up a standing order must use the booking form included in the prospectus, and they must provide a credit card number which will be used to complete payment in full if an agreed instalment payment is not made.


We strive to keep our classroom and online experiences the best that they can be and we want our courses to be accessible and inclusive. Student feedback is very valuable to us and informs every stage of our planning and development. 

We have worked with WSET Awards to develop the below policies, with the aim of informing and protecting our students. 

Special Considerations Policy

Reasonable Adjustments Policy

Diversity and Equality Policy

Conflict of Interest Policy