Frequently Asked Questions

Below we have complied a list of frequently asked questions. If you cannot find an answer to your question please submit your question through the Contact Us page and we’ll answer you as soon as possible.

Bookings

Will I get an invoice?

Yes, invoices are sent out with your receipt once the booking has been processed by our Student Services Team.

How do I know my course booking is confirmed?

A confirmation email will be sent from Student Services within three working days of receiving the booking. This will be sent to the email provided at the time of booking. Please refrain from booking any travel tickets or accommodation until you receive the confirmation email.

Can I pay for my course by instalments?

Instalment payment plans are only available to Level 4 Diploma students who are UK residents and hold a UK bank account. Please refer to Page 9 of the Level 4 Prospectus for more information.

Course entry requirements

All classes are delivered in English, therefore a good level of English is essential.

Level 2 Award in Wines and Spirits

No prior course is required.

Level 3 Award in Wines

You must hold the WSET Level 2 Award in Wines and Spirits or successfully complete the WSET Level 3 in Wines Award Online Entry Test

Level 4 Diploma

You must hold the WSET Level 3 Award in Wines/Wines and Spirits.

Exams

When will I receive my results?

  • Level 1, Level 2 and Unit 2 (Diploma) — Results will take up to 4 weeks from the date you sat your exam
  • Level 3 — Results will take up to 10 weeks from the date you sat your exam
  • Level 4 Diploma — Results will take up to 12 weeks from the date you sat your exam

What If I fail an exam?

You can re-sit any failed exam by completing the relevant re-sit examination booking form Please see the Exam Re-sits page below.

Can I sit my exam at a later date?

Yes, you can postpone your exam to a later date by completing a paid transfer examination booking form available:

What happens if I’m ill on the day of my exam?

You can apply for a deferral under the extenuating circumstances policy. You will need to supply relevant documentation. Please contact student services as soon as possible on +44 020 7089 3841 or courses@wset.co.uk.

General

Can I apply for a bursary?

The WSET School London offers a bursary scheme, to find out if you are eligible or to apply contact on bursary@wset.co.uk.

Can I get help with a student VISA?

No, the School does not issue VISAs. WSET School London is registered with the UK Border agency as a short-course provider, but you will need to go through the VISA application process with the UK Border Agency to study with us. Please refer to the UK Borders Agency website for information on VISAs: https://www.gov.uk/government/organisations/uk-border-agency.

Online Classroom

When will I receive my online classroom log-on details?

If your course is online or has an online element your log-on details will be issued within 7 days of the course start date.

How long after my course finishes will I have access to the online classroom?

Your online classroom area will be accessible for three years from your course start date.

Study material

I have not received the Diploma Unit 1 study materials? Where can I locate them?

You will need to log into your online classroom area where these materials are available as a downloadable PDF file in the essential reading section.

When will I receive my study materials?

Study materials will be dispatched from the day you receive your course booking confirmation email. NB: Level 1 students will receive their study materials on the day of their course.

Student details

How do I update my contact details?

Send an email with your new contact details to courses@wset.co.uk.