Terms & conditions
Full payment (or initial deposit plus a completed standing order mandate where applicable*) must be made at time of booking - we do not accept provisional bookings and places will only be confirmed once payment is received and Student Services have emailed a booking confirmation.
Bookings made using a paper-based booking form will only be accepted on valid forms with signed/agreed student declaration and the required authorisation for invoice request bookings for account holders.
*Standing Order bookings are applicable to students taking the Level 4 Diploma in Wines only. Students who wish to set up a standing order must use a booking form which can be requested by emailing studentservicesteam@wsetglobal.com.
Entry requirements for WSET Level 3 Award in Wines, WSET Level 3 Award in Spirits and WSET Level 4 Diploma in Wines
Each of the above qualification courses have entry requirements, detailed below. Before your place can be confirmed, your eligibility will need to be checked and validated by our team. Please do not complete your booking unless you meet these entry requirements.
WSET Level 3 Award in Wines
To enrol on this qualification you must have:
- Successfully completed the WSET Level 2 Award in Wines (previously known as the Level 2 Award in Wines and Spirits)
or - Have successfully completed the Level 3 Award in Wines online entry test
WSET Level 3 Award in Spirits
To enrol on this qualification you must have:
- Successfully completed the WSET Level 2 Award in Spirits
or - Have successfully completed the Level 3 Award in Spirits online entry test
WSET Level 4 Diploma in Wines
To enrol on this qualification you must have:
- Successfully completed the Level 3 Award in Wines, (previously known as the Level 3 Award in Wines and Spirits), or the Level 3 Novice to Professional course in Wines.
Unfortunately due to the nature of the qualification and its assessments, we are unable to accept any other pre-requisite knowledge for this programme.
If you book a place on one of these courses but we are unable to validate your eligibility, we will have to cancel your place and refund your fee. Your course will not be 100% confirmed until we have validated your eligibility.
Course cancellations
Cancellations of confirmed places are accepted up to 12 working days prior to the start of the course. An administration fee of £25.00 plus the full cost of the study materials supplied will be deducted and the remainder of the course fee refunded to the payee.
Transfers of a confirmed booking either to another course or applicant can be made up to 12 working days before the course start date on payment of a £25.00 admin fee plus the cost of any additional study materials which may be applicable.
Course or exam transfers
Transfers cannot be carried forward to the next academic year (which commenced on 1 August). If a confirmed course booking is cancelled during the ten working days prior to the start of the course, or at any time after the start of the course, no refund or transfer of the course fees will be made.
Exam dates are fixed to the course onto which you book and any transfer to an alternative date will incur an administration fee of £25.00. All transfer requests must be made in writing or by email to (studentservicesteam@wsetglobal.com) at least 12 working days before the original exam date.
Transfer requests made within 12 working days of the exam date will incur the admin fee and cost of exam paper which will have been ordered via the WSET awarding body. Course fees will be refunded in full if WSET School London changes a course date or cancels a course if enrolments do not reach the required minimum numbers – notification will be made in the 12 working days prior to the planned start date of the course. Please note all transfers are subject to availability on alternative course/exam dates.
Delivery of course materials
If you chose for your study materials to be delivered, these will be delivered by a courier and someone will need to sign for the materials. You’ll receive a text from the courier provider as to a date when your materials will be delivered. The courier will make three attempts to deliver your materials, before returning them to WSET. UK-based students will receive their materials within 10 working days after the booking has been processed, and overseas students will receive their materials within 15 working days. If you have not received your study materials within this timeframe, please contact studentservicesteam@wsetglobal.com.
If you chose to collect your study materials, these will be available to collect from our reception at any time during our working hours (Monday-Friday between 9am-5pm).
Level 1 classroom students will receive their study materials on the day of the course.
All study materials for Level 1 online courses and the Level 4 Diploma in Wines are online via our eBook platform.
Diploma students will be given access to the eBook materials approximately four weeks after booking a course. We recommend that you enrol on your course plenty of time in advance to make sure you have time to receive and read your materials. Please contact wsetschooldiploma@wsetglobal.com if you haven't received you eBooks within four weeks.
Please note: we are currently unable to send study materials to Mainland China.
Event cancellations and transfers
- Cancellations and transfers can be made up to two weeks before the event.
- Cancellations within 10 working days are non-refundable and cannot be transferred to another event.
- If you need to change a name on the booking, please give us as much notice as possible.
- WSET School London reserves the right to cancel an event. If necessary, a full refund or transfer will be offered.
- Note: some events have different T&Cs - please check the information on the event booking page.
Policies
We strive to keep our classroom and online experiences the best that they can be and we want our courses to be accessible and inclusive. Student feedback is very valuable to us and informs every stage of our planning and development.
We have worked with the WSET awarding body to develop policies, with the aim of informing and protecting our students.
Zero tolerance policy
WSET School London has a reasonable expectation that its staff will be treated professionally and respectfully as they carry out their jobs.
Inappropriate behaviour including verbal or physical abuse, persistent or unrealistic demands or threats that can cause stress to staff will be viewed as misconduct and we will take appropriate action that is available to us including permanent exclusion from WSET qualifications.
Pets are not allowed on the school premises without the prior written consent, except for service animals or approved support animals for someone with disabilities. If you have any questions, please contact the Student Services team at studentservicesteam@wsetglobal.com.