Frequently asked questions

Welcome to WSET's student FAQs. Here we've compiled the most frequently asked questions submitted by our current and prospective students.

If you can't find the answer you're looking for you can contact us here.

I am currently studying with IWEG in Toronto, how can I complete my course?

Please contact governance@wsetglobal.com and we will be happy to help you.

I haven’t received my results. When can I expect them?

If you were expecting your exam results and/or certificate and have not received them yet, please get in touch with your course provider who will be able to assist you. Please note that we always send results to your course provider who will then pass these on to you.

How is my exam marked? Why does it take so long?

Around the world WSET exams run 24 hours a day, 365 days a year. We treat every exam paper with the utmost care to ensure that all papers are fairly marked and that the correct grade is given to each candidate. Exam marking is a controlled process involving multiple steps at every WSET qualification level. Although we understand that you want to get your exam result as quickly as possible, we always prioritise accuracy reliability and global quality assurance. In this way we can ensure that your WSET qualification is respected and valued worldwide as the international standard in wine, spirit or sake knowledge.

I’ve lost my qualification pin and/or certificate. How can I get a replacement?

Replacement certificates are available via the Webshop. 

If you have previously been issued a digital certificate, you can retrieve it at any time by visiting Accredible.

If you would like to upgrade to digital certificates for qualifications you have previously received a paper certificate for, you can order these via the Replacement Certificate service in our webshop.  

Replacement digital certificates are available for all WSET Level 1 & Level 2 qualifications, with Level 3 & Level 4 and our legacy qualifications expected to be available later in 2025. ​WSET digital certificates are high-quality digital credentials that are instantly verifiable e.g. by current/potential employers and can easily be shared online. Each credential includes a digital badge that can be embedded in signatures, websites, etc. and access to a high-quality print file of the certificate, for those students who would also like a printed version.  

Replacement paper certificates are available for all WSET qualifications. This service is only available if you’ve been issued a paper certificate previously. We encourage you to consider a digital replacement instead as this offers wider benefits (see above) and still offers the option of a printed certificate if needed.  

If you need a replacement badge, you can add it to a replacement paper certificate order. If you only want to receive a replacement badge, you should contact your course provider as badges are not available to order individually.  

How do I find a course provider?

To find the right course provider for you, visit our “Where to study” page. Here you will be able to filter our course providers by region, subject, level and mode of study (online or in-person).

To learn more about WSET courses in languages other than English and find course providers offering those qualifications, visit our “Languages” page.

Can I study for the Level 2 Award in Wines if I haven’t completed the Level 1 Award in Wines?

We recommend starting with WSET’s Level 1 Award in Wines. It offers you the opportunity to build the theoretical knowledge and tasting skills you'll need to progress successfully through the higher levels.

If you have a background in wine and wine tasting, it is possible to start with the Level 2 Award in Wines.

Can I study for the Level 3 Award in Wines if I haven’t completed the Level 2 Award in Wines?

While WSET strongly recommends all students complete the Level 2 Award in Wines, if you can demonstrate an equivalent level of knowledge, then in some instances it is possible, to enrol directly onto a Level 3 Award in Wines course.

If you are confident that you have the necessary knowledge and skills in wine, you should get in touch with your preferred course provider to discuss your options.

I have relocated. Can I transfer my course/sit my exam with a different course provider?

If you have started or taken a WSET course with one course provider but need to complete your course or take your exam with a new provider, you will need to contact both your current course provider and your preferred new provider to see if they can support your request.

If you do need additional support you can contact WSET here.